Normally, there are three situations:

  1. If you have not paid the order, you don’t need to contact us to cancel the order. The system will cancel it automatically.
  2. If payment was completed for your order but it has not been shipped yet, then you can cancel your order. Please contact: service@wordpress-868603-4019349.cloudwaysapps.com
  3. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.